Marketplace Officer Qualifications:
- Minimum education: Diploma (D3) / Bachelor’s Degree (S1) in any field.
- Experience managing marketplaces such as Shopee, Tokopedia, TikTok Shop, Lazada, or similar platforms.
- Good understanding of marketplace operations, from product management to order fulfillment.
- Ability to manage and update product information accurately.
- Strong analytical skills for sales performance monitoring and reporting.
- Familiar with marketplace promotions, campaigns, vouchers, and advertising features.
- Detail-oriented, organized, and capable of solving operational issues effectively.
- Strong communication and teamwork skills.
- Proficient in Microsoft Excel or Google Sheets is a plus.
- Results-driven with a focus on improving sales performance and store growth.
Marketplace Officer Responsibilities:
- Manage the daily operations of the company's marketplace stores.
- Upload, update, and maintain product information and listings.
- Monitor product inventory and stock availability.
- Process orders and ensure smooth fulfillment and delivery operations.
- Manage promotions, vouchers, and marketplace campaign programs.
- Monitor store, product, and sales performance.
- Analyze sales data and prepare periodic performance reports.
- Coordinate with warehouse, customer service, and marketing teams.
- Handle issues related to orders, returns, and customer reviews.
- Optimize store appearance and product listings to improve sales performance.
